Janus Henderson appoints Global Head of Client Experience

Janus Henderson Group has appointed Andrew Morrison as Global Head of Client Experience. He will be based in London and report to John Groneman, Global Distribution Chief Operating Officer.

In his role, Morrison will lead the development and delivery of Janus Henderson’s client experience strategy to ensure the company maintains its high standards, whilst collaborating with both clients and leaders from across the business to design new and differentiated enhancements. He will ensure that there is a persistent focus on delivering excellent client outcomes, aligned with the firm’s strategy of Simple Excellence.
 
Morrison brings 20 years’ experience in financial services, most recently at Aviva Investors where he was Head of Client Experience, prior to this he held positions at Capgemini and Allianz Insurance.
 
Suzanne Cain, Global Head of Distribution, says: “Andrew’s appointment reinforces Janus Henderson’s commitment to delivering exceptional client experiences to all our global clients, a key pillar of the firm’s strategy of Simple Excellence. He brings a wealth of knowledge, experience and a history of collaboration that will help Janus Henderson continue to meet the evolving needs and expectations of our clients.”
 

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