NatWest Trustee and Depositary Services appoints Head of Customer Services and Operations

NatWest Trustee and Depositary Services Limited (TDS) has appointed a new Head of Customer Services and Operations. 

Based in Edinburgh, Ken Cowan will be responsible for the client facing teams and operations that support the NatWest TDS division providing market leading and independent depositary services to the UK collective investment scheme industry. Working alongside the senior management team, Cowan will be instrumental in managing the seamless integration of a significant transformation digital project across the Bank. 

Cowan brings to the role extensive experience in change management and business transformation as well as business development and client service. A former Major in the Royal Marines, Kenneth joins NatWest from Morgan Stanley where he worked for over a decade holding a number of senior strategic positions, most recently as European Head of Prime Brokerage Operations. He also held the role of Chief Operations Officer of Morgan Stanley’s Glasgow office for six years. 

Cowan says: “It is an exciting time to join NatWest Trustee and Depositary Services as the business makes its bold transition to become a leading digital provider for the funds sector. I am looking forward to working with clients, intermediaries and the team to ensure we continue to deliver exceptional service and maintain our position as a market-leading independent depositary provider. My ambition is to develop a strong support structure that enables change at every level within the business and delivers solid results.” 

Mark Crathern, Head of NatWest Trustee and Depositary Services, says: “I am delighted to welcome Ken to our leadership team. He brings with him an outstanding track record of delivering large and complex transformation programmes across a broad variety of operating environments. This is a critical requirement for our business as we move into the delivery phase of our transformation to become a digital and data led depositary for the traditional and alternative fund sectors across the UK and Europe. Ken’s excellent leadership, communication and innovation skills will be of tremendous value to the programme, our clients and our staff.”